It has become evident that the days of quality customer service are history and what businesses key intrest is to sell and forget their cutomers. The issue is that it is not the businesses that are to blame but the lack of the employees of these businesses. Employees are the first and last experiences for a customer of a business and businesses can live or die based on sales.
If an individual, as a customer, has a bad experience are they liekly to come back? Do they give the business a second chance? Chances are "No" due to the fact that every business has competitors. Businesses are woned by large corporations that use mutiple locations in a venture to achieve sales across all of the loacations where small family owned businesses rely on a sole location to sell their services or products.
This is where efforst in customer service are divided and are subject to evaluation. Most family owned or small owned businesses tend to have a more personal and effort based customer experience. Effort equals quality in this instance. Large corporations or "chains" of stores provide a less peronal customer service experience.
